Certified Hardware

Autodesk Maya Hardware Certification FAQ

Important note: Use of viewport 2.0 requires a graphics card equal to a Quadro FX1800 or higher for Nvidia or equal to a FirePro V4800 or higher for AMD.

1. Where can I find pre-2012 certification results?

You can find certification results for prior releases of Autodesk® Maya® software at the Maya Certified Hardware link.

2. Is Maya certified for Windows XP Professional Service Pack 3?

No, Maya 2012 has not been certified for Microsoft® Windows® XP Service Pack 3.

3. Why does Maya not launch after installing Windows XP Professional Service Pack 2?

After installation of Service Pack 2, Maya or its component programs may not launch successfully. If this occurs, you can either unblock the program via the Windows Firewall Security Alert dialog, or add it as an exception in the Exceptions Tab in the Windows Firewall dialog box.

For more information, please see the Microsoft Update at:

http://support.microsoft.com/default.aspx?kbid=842242&product=windowsxpsp2

4. Why does my system sometimes freeze temporarily when I run Maya?

Autodesk is aware of a problem where a system can temporarily freeze or “hang” while some of the Maya toolbar menus are being triggered. Should you encounter this problem, please use the Report a Problem form.

5. Sometimes my files are corrupted when I save from Maya while using Novell Netware.

We have received user reports of data corruption when saving data directly from Maya to NFS or Novell® Netware or other remote mounted file systems. We recommend that you save files locally and then copy the data to the mounted storage system.

6. Why won’t my tear-off pull-down menus display properly when I use schemes other than Windows Classic style?

The Maya tear-off pull-down menus don't display properly on Windows XP in some user interface (UI) styles.  If this happens, set your UI preference to Windows Classic style.

You can do this by selecting: Start > Settings > Control Panel > Display > Windows Classic.

7. What settings should I use in the NVIDIA Managed 3D settings dialog?

With NVIDIA® graphic cards,  we suggest that you use the “Autodesk Maya” preset in the global settings in Manage 3D settings of the NVIDIA Control Panel.

8. I am having problems with my AMD FireGL HDMI audio driver.

When installing the ATI® FireGL drivers, an audio driver for HDMI audio output is installed by default. This may cause your current sound configuration to no longer function properly.

To avoid this problem, avoid installing the HDMI driver or disable the sound driver in the Device Manager.

9. What version of Mac OS X does Autodesk use in the Maya graphics certification process?

Maya 2012 graphics certification testing was done using Mac OS® X v.10.6.6 unless otherwise specified. Autodesk recommends that you use the same operating system version that was tested with the graphics hardware. A newer version does not always provide the best support.

10. How can I tell what version of Mac OS X my system is running?

To find out what version of Mac OS X is installed on your system, select "About This Mac" in the Apple menu. The general operating system version number is just below the logo; for example: Version 10.5.8.

To find the build number for that version, click Version. The version number will display the build number; for example, build 9L30. (You may need to refer to the Apple Support site to identify your system.)

Note:  Occasionally, Apple releases slightly different versions that have the same version number, but display different build numbers. These slightly different versions may behave differently. You may be able to only identify the OS version by the build number.

11. Are Intel integrated graphics systems Recommended or Certified for use with Maya 2012?

At this time, Autodesk does not conduct graphics certification testing on Apple® computers with integrated Intel® GMA 950 or GMA x3100 graphics hardware. As a result, these integrated graphics systems are not Recommended or Certified.

12. Are custom Mac OS X vendor drivers Recommended or Certified for use with Maya 2012?

At this time, Autodesk conducts graphics certification testing only with the official Apple default drivers that are included with the particular version of the Mac OS (for example: 10.6.6). Drivers acquired by any other means, such as directly from a graphics vendor, have not been tested and therefore are not Recommended or Certified.

13. How do I tell which driver is installed on my Mac OS X system?

To verify the video driver version installed on your Mac OS X system, open a Finder window and navigate to /System/Library/Extensions/(vendor extension file). With this file selected, Ctrl-click to select Get Info to view the version information.

For example, to identify the version of the video driver installed for the NVIDIA GeForce FX 8800 Ultra, select the /System/Library/Extensions/NVDANV50Hals.kext file and then Ctrl-click and select Get Info.

14. Are there any Compiler requirements for Maya on Mac?

If you are building plug-ins for Maya software, note that in order to build compatible plug-ins, the Maya API requires a specific compiler and linker on each of the platforms Autodesk supports. Autodesk Maya 2012 built on Mac OS X 10.6.4 using Xcode 3.2.1 and the 10.6.SDK. Plug-in developers should use the same configuration.

15. What version of Linux does Autodesk use in the Maya graphics certification process?

Autodesk Maya 2012 graphics certification testing was performed using the following Fedora® Core and Red Hat® versions:

Fedora CoreRed Hat
14 – 64bit OS5.5 – 64bit OS
Kernel Version
2.6.35.11-83.fc14.x86_64 
Xorg Version
1.9.4-1.fc14.x86_64 
Glibc Version
2.13-1.x86_64 

16. Are there any Kernel limitation or caveats with Maya?

Fedora 14 ships with the "Nouveau" driver enabled by default. When this driver is loaded, the NVIDIA driver is prevented from loading. Consult your distribution's documentation on how to disable the Nouveau driver before you install the NVIDIA driver.

17. Are there any Compiler requirements for Linux?

The following sections describe important notes related to the Linux® operating systems for the Autodesk Maya 2012 for Linux software:

Python:

Maya 2012 for Linux uses Python® version 2.6.4

Compiler Requirements:

Maya 2012 was compiled using gcc 4.1.2, on a RHEL 5 system. gcc 4.1.2 source code is available from http://gcc.gnu.org/gcc-4.0/.

The options to build the gcc 4.1.2. compiler used for Maya are: gcc412 –v

Using built-in specs.

Target: x86_64-unknown-linux-gnu

Configured with: ../gcc-4.1.2/configure --prefix=/opt/gcc412 --program-suffix=412 --enable-shared --enable-threads=posix --enable-checking=release --with-system-zlib --enable-__cxa_atexit --disable-libunwind-exceptions --enable-languages=c,c++ Thread model: posix gcc version 4.1.2

Plug-in developers should use the same configuration.

18. Are any other Linux flavors compatible with Autodesk Maya 2012?

The Linux operating system is extremely flexible when it comes to precise versioning of different components, drivers, and libraries. Maya may behave very differently on superficially similar systems and Autodesk cannot always explain or determine the cause of a problem.

Internally at Autodesk we have stabilized using the configurations in the search form. This list is provided to help our customers, but we make no guarantees as to the reliability, stability, or availability of these components. This is not a complete list of Linux configurations choices. This list includes important components that significantly affect the Maya software.

Due to the many operating system and architecture differences between the supported platforms, the results of some operations will differ on different platforms. This problem is noticeable in results of iterative operations and leads to cumulatively large differences, for example, dynamics, and some rendering. You may not be able to "mix and match" renderings on different platforms.

We do not recommend saving data directly from Maya to NFS or other remote mounted file systems. We strongly recommend that you save the files locally and then copy the data to the mounted storage system.

When texture images are stored on systems remote from the rendering process, depending on network speed, specifications and load, the renderer may be unable to access a texture file on demand and 'drop' individual textures on a frame by frame basis. To avoid this, store textures on a system local to the rendering process.

Maya is not linked to be compatible with SELinux. If SELinux does not need to be enabled, it is recommended not to enable it. The SELinux requirement may be addressed via two mechanisms after Maya has been installed.

If you do not wish to use SELinux enforcement, disable it by running the `setenforce 0` command before starting X, or by adding selinux=0 to the end of the kernel line in /etc/grub.conf or change /etc/selinux/config and reboot. You can change the security context of the Maya libraries with the chcon command, but this has not been tested.

KDE klipper is known to have focusing issues with Maya that may contribute to application instability. We recommend removing the applet from the panel and editing the config file, (~/.kde/share/config/klipperrcv), to disable KDE klipper. [$Version] update_info=klipperrc.upd:25082001,klipperrc.upd:kde3.1 ral]

AutoStart=false

19. What version of OpenMotif was used in Autodesk Maya 2012?

Fcheck 2012 uses OpenMotif 2.2.3 as its GUI framework. The version used is OpenMotif 2.2.3 from ICS with additional updates from the OpenMotif CVS. Maya includes the library in its default lib directory. No action is required to use the proper library. For more information, see http://www.motifzone.com/.

20. Are there any specifics about OpenGL visuals?

The Maya choice of OpenGL® visuals is a RGBA 8/8/8/8 double buffer with depth buffer of 24 (where applicable). Visuals available from the XServer can be found using the command glxinfo.

If Maya cannot obtain a preferred visual, it will use a lower value as a fall-back if possible. If this happens, a warning is issued.

Set up the XServer so it uses direct rendering to get as many visuals as possible. Use a depth setting of 24  to enable 8 bits per component.

21. What version of Window Manager does Autodesk use in the Maya graphics certification process for Linux?

Maya 2012 graphics certification testing was done with Gnome® 2.16.0 for Red Hat 5.5 and Gnome 2.32.0 on Fedora Core 14. Other window managers are likely to work acceptably well, but because they have not been tested they cannot be listed as Recommended or Certified.

22. How can I contact Autodesk’s Hardware Certification group to report a problem with Recommended or Certified graphics hardware?

To report problems directly to the Hardware Certification group, use the Report a Problem form.


Autodesk and Maya are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries. All other brand names, product names, or trademarks belong to their respective holders. Autodesk reserves the right to alter product and services offerings, and specifications and pricing at any time without notice, and is not responsible for typographical or graphical errors that may appear in this document. © 2011 Autodesk, Inc. All rights reserved.