Up & Ready

You are entitled to 30 days support from your date of registration covering installation, configuration and licensing of your new Autodesk software.

The 30-day support program will automatically be set up in the name of the person registering the product. This registering party will receive a system notification to set up a login to access the support program.

Installation support

Installation support is support for installing software on your computer system using the installation process described in the product Getting Started manual. Troubleshooting of installation issues is also included.

Configuration support

Configuration support is support for setting up peripheral devices to work with your Autodesk software. It includes support for setting product and system variables to make the best use of the product on your system.

Licensing support

Licensing support is support for setting up the licensing of your Autodesk software. It includes support for setting up the standalone or network license for use of the product on your system. Troubleshooting of licensing issues is also included.

North America

Product Support in English
You are entitled to 30 days of Up and Ready web and telephone support from your date of Registration covering installation, configuration and licensing of your new Autodesk software.

South America (including the Caribbean)

Product Support in English
You are entitled to 30 days of Up and Ready web support from your date of Registration covering installation, configuration and licensing of your new Autodesk software.

Europe, the Middle East, and Africa

Product Support in English
You are entitled to 30 days of Up and Ready web support from your date of Registration covering installation and configuration of your new Autodesk software.

All other countries

Contact your local Autodesk Authorized Reseller or Autodesk office for information about support options in your country.

AUTODESK DOES NOT GUARANTEE THAT ANY OF THE TIPS, TRICKS, EXAMPLES OR SUGGESTIONS OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENTS OR SUPPORT REQUEST RESPONSES WILL RESOLVE A SUPPORT REQUEST, CORRECT ANY ISSUES IDENTIFIED OR MEET YOUR EXPECTATIONS OR REQUIREMENTS. SUPPORT REQUEST RESPONSES, TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS ARE SUBJECT TO CHANGE WITHOUT NOTICE TO YOU. AUTODESK PROVIDES TECHNICAL DOCUMENTS, SERVICE PACKS AND WORKAROUNDS AND SUPPORT REQUEST RESPONSES "AS IS" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL AUTODESK OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF DATA, OR LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, THAT MAY OCCUR AS A RESULT OF IMPLEMENTING ANY SERVICE PACK OR WORKAROUND, OR ANY SUGGESTION OUTLINED IN ANY AUTODESK PRODUCT SUPPORT TECHNICAL DOCUMENT OR PROVIDED TO YOU BY TECHNICAL SUPPORT TECHNICIANS, EVEN IF AUTODESK OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.