Skills & Service

Only resellers that invest in customer service and satisfaction are granted Premier Solutions Provider (PSP) status. Each PSP must have technical experts who focus exclusively on a single industry. PSPs must also have additional sales personnel, plus marketing and training staff with recognized degrees or at least three years of relevant experience. Another requirement is that each PSP have at least one consultant with a minimum of three years of experience in software solution implementation in the industry for which PSP status has been granted.

The Premier Solutions Provider Difference
PSPs must demonstrate their ability to apply their technical and commercial expertise in the real world; hence the requirement that they have customer references and testimonials. A further key PSP criterion is a high level of training. Each PSP must host an Autodesk Authorized Training Centre, using approved and up-to-date Autodesk materials to help ensure you get the very most from your software solution.

Dedicated to Service
An Autodesk reseller earns a PSP designation by committing to provide:

• A consistently high level of customer service
• Experienced, trained staff
• Extensive industry knowledge
• Proven, measurable technical expertise
• A solutions approach to solving customer problems
• Successful outcomes that meet customer goals
• Regular training events
• Maximum return on investment

Key Services
PSPs meet rigorous sales, personnel, and customer service goals.

• Needs assessment
• Product and service recommendation
• Implementation services
• Software customization
• Ongoing product and technical support
• Hands-on product training